Amid the global epidemic in early 2020, GWM launched the customer care activity themed with "Fighting Global Epidemic, We Care", evoked a strong response from its car owners. During the Christmas and New Year period, GWM once again joined forces with many overseas distributors to roll out the second "Global After-sales Service Festival“, which deeply demonstrated its service concept of "Professional, Efficient, Premium". With upgraded activities and increased care, GWM celebrated the holidays with its overseas customers, creating continuous surprises for them.
Customers were invited to participate in the activity online and offline to celebrate the holidays with a host of cares. Being customer-oriented, it helped its overseas dealers to launch differentiated activities according to local circumstances and invite customers via online, offline, and one-on-one notification, allowing every customer to have the access to its care.
At present, the activity of "Labor cost support+Spare part discount" has been successfully launched in Saudi Arabia, Azerbaijan, Bangladesh, Mauritius, Uruguay, Iraq, and Bulgaria to reduce the household expenditure for customers during the holiday season; at the same time, the "Mystery Box" from China is also available, greatly increasing the festive atmosphere for customers. The thumbs-up and smile of the customers in the photos, which represents the greatest appreciation for the activities, inspires the continuous advancement of the care activities for overseas customers.